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Compatibility Guarantee

We put a lot of effort into making sure that any accessory we sell will work with your device. We are so confident in our research that we back it up with our Compatibility Guarantee!

If we state that an accessory that we sell will work with a specific model and it doesn't then:

  1. If we have the correct product in stock we will ship it to you at our expense and send you a prepaid return label to return the incorrect product, or
  2. If we do not have the correct product in stock we will send you a prepaid return label to return the incorrect product and once we receive that part we will provide a full refund of your original purchase, including shipping.

This is one way we make connection easy.

For more information please see our Compatibility Guarantee Policy .

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Same Day Shipping

We know that electronics aren't very useful if they don't have a cable or some other needed accessory. In order for you to get your purchase quickly we have to ship quickly. So we do!

Our Same Day Shipping policy is pretty simple: If you order by 3pm ET on any normal weekday we will ship your package that day. If you order after 3pm or on a weekend or holiday we will ship your package on the next business day. Please note the following points:

  1. Actual delivery time depends on the delivery method you pick during checkout.
  2. Currently we ship with USPS and UPS. If they aren't open we can't ship.
  3. If an item is backordered we will not be able to ship on the same day.

This is just another way we make connection easy.

For more information please see our Shipping Policy .

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Satisfaction Guaranteed

We want each customer to be totally satisfied by each transaction with us. We have the most knowledgeable sales staff in America when it comes to connecting different types of consumer electronics. Whether you have a question before the sale or after a sale they are ready to help get you connected. Call us at 800.278.4002.

We also have some great policies:

  1. We have a 30 day no-hassle return policy.
  2. We have a compatibility guarantee. Compatibility Guarantee Policy
  3. We provide a lifetime warranty on all of our cables.

This is yet another way we make connection easy.

Like anything in America these days, there is some fine print: Return Policy .

Service Guarantee
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Batteries FAQ

How do I care for my battery?
There are some things you can do that will enable you to get the maximum usefulness from your battery and some things to definately not do. Here is the list:

1) Your battery will arrive discharged and should be charged according to your device's manual before use. Before achieving maximum capacity the battery will need to be fully charged and discharged about five times.

2) All batteries will lose their charge over periods of inactivity. If you will not be using your device for an extended time you should remove the battery and store it seperately. Then when you are ready to use your device you will need to charge the battery again to get the maximum charge.

3) Many rechargeable batteries need to be fully discharged and charged about twice a month. If you don't discharge and charge the batteries on a regular basis it may shorten the battery's life. The exception to this is Lithium-ion (Li-ion) batteries which are used in the most modern devices. If your battery is Lithium-ion it does not require conditioning but it can lose its charge over time so may need to be charged after a long period of inactivity.

4) Do not expose the battery to fire.

5) Do not expose the battery to water.

6) Do not short circuit the battery.

7) Do not try to take the battery apart or put the battery under physical stress.

What are the different rechargeable battery types?
There are 3 types of rechargeable batteries used in consumer electronics:

1) Li-ion: The newest battery design type is called Lithium-ion (Li-ion). Li-ion batteries have two distinct advantages over the previous design types: they hold more charge for the same weight and they don't suffer from "memory effect".

2) NiMH: The generation of batteries preceeding Li-ion were made using Nickel Metal Hydride (NiMH) chemistry. NiMH batteries have 3advantages over the previous technology: they hold about double the charge, they contain no heavy metals so are much more environmentally friendly and they have a less pronounced "memory effect".

3) NiCad: Nickel Cadmium (NiCad) is the oldest battery technology in use today. This design is really only used in older devices and suffers from low capacity, environmental problems and a serious "memory effect".

What is "memory effect"?
"Memory effect" describes the phenomenon that some batteries have of "forgetting' some of its useful capacity. When it happens the battery will not discharge fully so you will need to recharge the battery more frequently. To avoid "memory effect" fully discharge and charge your NiMH and NiCad batteries twice a month.

How long will my battery last?
This depends on the chemistry and your usage of the battery. On average the batteries made today will last about 500 charge-discharge cycles. Newer designs will last for more cycles than the older designs.

What is capacity?
Capacity is the measure of how large of a charge a battery can hold. In small device batteries it is typically given in miliamp-hours, or mAh. Batteries with higher mAh capacity will power your device longer than one with a lower mAh capacity.

If you have any questions or need assistance, please call 800-278-4002 or email us at support@dcables.com.



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