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Compatibility Guarantee

We put a lot of effort into making sure that any accessory we sell will work with your device. We are so confident in our research that we back it up with our Compatibility Guarantee!

If we state that an accessory that we sell will work with a specific model and it doesn't then:

  1. If we have the correct product in stock we will ship it to you at our expense and send you a prepaid return label to return the incorrect product, or
  2. If we do not have the correct product in stock we will send you a prepaid return label to return the incorrect product and once we receive that part we will provide a full refund of your original purchase, including shipping.

This is one way we make connection easy.

For more information please see our Compatibility Guarantee Policy .

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Same Day Shipping

We know that electronics aren't very useful if they don't have a cable or some other needed accessory. In order for you to get your purchase quickly we have to ship quickly. So we do!

Our Same Day Shipping policy is pretty simple: If you order by 3pm ET on any normal weekday we will ship your package that day. If you order after 3pm or on a weekend or holiday we will ship your package on the next business day. Please note the following points:

  1. Actual delivery time depends on the delivery method you pick during checkout.
  2. Currently we ship with USPS and UPS. If they aren't open we can't ship.
  3. If an item is backordered we will not be able to ship on the same day.

This is just another way we make connection easy.

For more information please see our Shipping Policy .

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Satisfaction Guaranteed

We want each customer to be totally satisfied by each transaction with us. We have the most knowledgeable sales staff in America when it comes to connecting different types of consumer electronics. Whether you have a question before the sale or after a sale they are ready to help get you connected. Call us at 800.278.4002.

We also have some great policies:

  1. We have a 30 day no-hassle return policy.
  2. We have a compatibility guarantee. Compatibility Guarantee Policy
  3. We provide a lifetime warranty on all of our cables.

This is yet another way we make connection easy.

Like anything in America these days, there is some fine print: Return Policy .

Service Guarantee
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DVI FAQ Digital Visual Interface

What is DVI?
DVI stands for Digital Visual Interface. DVI cables are used to connect a video signal from computers to LCD monitors, HDTV displays, projectors, and cable boxes.

What are the different types of DVI connectors?
DVI-Digital (DVI-D) Shop for DVI-D Cables
 

DVI-Analog (DVI-A) Shop for DVI-A Cables

DVI-Integrated (DVI-I) Shop for DVI-I Cables

What is the difference between DVI-D, DVI-A, and DVI-I?
DVI-D cables carry a digital video signal. DVI-A cables carry a high-quality analog signal. DVI-A is NOT compatible with DVI-D. DVI-I cables have the flexibility to carry either DVI-D or DVI-A signals.

Is there one DVI connector that any cable can plug into?
Yes. Since DVI-I can support any DVI format, a DVI-I female connector will support any DVI male cable. The connector looks like:

DVI-I Female

What does single link or dual link mean?
DVI-D and DVI-I connectors come in single link and dual link formats.  Dual link DVI has more pins and allows for a higher resolution and faster refresh rates. Single link can display up to 1920x1080 @ 60 Hz and dual link can display up to 3840x2400 @ 41 Hz.

What if I have a cable but need to a different plug to fit my device?
You may be able to use a DVI adapter. Shop for DVI Adapters. Even with an adapter you cannot convert DVI-A or VGA to DVI-D. It is not possible to do with a cable or adapter.

Can I connect DVI-D compatible monitors to VGA devices?
No. DVI-D is 100% digital and is not compatible with VGA. VGA is only compatible with DVI-A or DVI-I devices.

What is the longest DVI cable I can buy?
This is a complicated issue and may depend on the device. The DVI specification is only for 5 meters (16 feet); however we sell many longer cables that display the desired image perfectly. For longer cables we use thicker wire. For very long lengths you may need a repeater. If you have a lot of distance between the device generating the images and your display and would like our opinion, please give us a call @ 800 278 4002 or email support@dcables.com.

What if I need DVI on one end of the cable and something else on the other?
There are many different types of digital connecters.  Please refer to our Digital Video Connection Guide for the appropriate cable with different connectors at each end.

What is HDCP and are your DVI cables HDCP compatible?
DVI is compatible with High-bandwidth Digital Content Protection (HDCP) Specification 1.10.  HDCP is a digital rights management protocol to control content that travels across DVI and HDMI. In the future high definition content may be 'downscaled' or not displayed at all if it is not displayed in a HDCP compliant manner. For instance, component cables are not HDCP compliant, so any signal from a device displaying HDCP content may be downscaled or not shown if using component video cables.

If you have any questions or need assistance, please call 800-278-4002 or email us at support@dcables.com.

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