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Compatibility Guarantee

We put a lot of effort into making sure that any accessory we sell will work with your device. We are so confident in our research that we back it up with our Compatibility Guarantee!

If we state that an accessory that we sell will work with a specific model and it doesn't then:

  1. If we have the correct product in stock we will ship it to you at our expense and send you a prepaid return label to return the incorrect product, or
  2. If we do not have the correct product in stock we will send you a prepaid return label to return the incorrect product and once we receive that part we will provide a full refund of your original purchase, including shipping.

This is one way we make connection easy.

For more information please see our Compatibility Guarantee Policy .

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Same Day Shipping

We know that electronics aren't very useful if they don't have a cable or some other needed accessory. In order for you to get your purchase quickly we have to ship quickly. So we do!

Our Same Day Shipping policy is pretty simple: If you order by 3pm ET on any normal weekday we will ship your package that day. If you order after 3pm or on a weekend or holiday we will ship your package on the next business day. Please note the following points:

  1. Actual delivery time depends on the delivery method you pick during checkout.
  2. Currently we ship with USPS and UPS. If they aren't open we can't ship.
  3. If an item is backordered we will not be able to ship on the same day.

This is just another way we make connection easy.

For more information please see our Shipping Policy .

Service Guarantee
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Satisfaction Guaranteed

We want each customer to be totally satisfied by each transaction with us. We have the most knowledgeable sales staff in America when it comes to connecting different types of consumer electronics. Whether you have a question before the sale or after a sale they are ready to help get you connected. Call us at 800.278.4002.

We also have some great policies:

  1. We have a 30 day no-hassle return policy.
  2. We have a compatibility guarantee. Compatibility Guarantee Policy
  3. We provide a lifetime warranty on all of our cables.

This is yet another way we make connection easy.

Like anything in America these days, there is some fine print: Return Policy .

Service Guarantee
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dCables Privacy Policy

June 2008

dCables understands how important privacy is to our customers. We are committed to keeping your personal information private but will use, store and share information as outlined in this privacy policy. By visiting and shopping with dCables you are accepting the procedures and methods outlined in this policy. All changes to our policies will be posted on our website.

What Do We Do With the Information we Collect?

We use the information we collect to fulfill any order you place with us, to personalize your shopping experience, to communicate post sale information to you and to improve our store. We also use the information we collect to improve our marketing efforts. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Information We Collect

Any information you enter into our website we store. This information includes names, addresses, telephone numbers of both billed parties and receiving parties, email addresses and payment information, including credit card numbers and PayPal IDs. We also store any information you may enter into an online form on our site, such as a note to us during the checkout process. Any communication we receive from you in email we collect and store.

We also receive and store information related to your actions on our site. This information includes data about how you were referred to our website, how long you stay, how many and which pages you view, how long it takes our pages to load, IP address, computer operating system information, browser, language, monitor resolution and other platform information.

How We Share the Information We Collect

We do not sell any information we collect. We also only share the information with third parties when the sharing of such information accomplishes one of the goals listed above. Examples of why we would share information with a third party include: to collect payment from a credit card processor, to deliver your package, to send you an email, analyze data and develop custom applications for us. These third parties use the information to perform their services for us but may not sell or use the information in any other way.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Security

We use 128-bit Secure Sockets Layer (SSL) encryption to protect the transmission of the information on our website

BBB OnLine Privacy Program

Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the program's strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at www.bbbonline.org.

All BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit www.bbbonline.org/privacy/dr.asp.



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